Last Updated: January 2026

Kessbet Privacy Policy

This page clearly explains how your personal data is collected, stored, and used — with full transparency.

1. Introduction

Welcome to Kessbet. This Privacy Policy explains what information we collect about you when you use the Kessbet platform, why we collect it, and how we keep it secure.

By registering with Kessbet or using the platform, you are deemed to have agreed to this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

Our commitment: Kessbet never sells your data or shares it with third parties without your consent. Your privacy is our top priority.

This Privacy Policy may be updated from time to time. If significant changes are made, we will notify you via your registered email or through a platform notification.

2. What Data We Collect

Kessbet collects various types of information that help us run our services smoothly and deliver the best experience to you.

Data Type Example
Identity Information Name, date of birth, gender, nationality
Contact Information Mobile number, email address, home address
Identity Verification Details Copy of national ID, passport, or driving license
Financial Information BKash/Nagad number, bank account details, transaction history
Usage Data Login time, game history, betting activity
Technical Information IP address, device type, browser, operating system

In addition to the above, if you contact our customer support, we may also retain a record of that conversation.

3. How Information Is Collected

Kessbet collects information through several channels. The majority comes directly from you — when you fill out a form, register an account, or get in touch with us.

  • Directly Provided: When completing a registration form, KYC verification, payment form, or reaching out to support.
  • Automatically: When you browse our site, certain technical information is collected automatically via cookies and log files.
  • From Third Parties: Confirmation details may be received from payment processors or identity verification agencies.
Please Note: Kessbet will never call you or send unsolicited emails asking for your password or full banking details. If you receive any such communication, treat it with caution.

4. Purpose of Data Use

Kessbet uses your information only for specific, legitimate purposes. The key purposes are outlined below:

  • Account Management: To create, verify, and secure your account.
  • Service Delivery: To facilitate betting, gaming, deposits, and withdrawals.
  • KYC & Regulatory Compliance: To prevent money laundering and ensure the protection of minors.
  • Customer Support: To resolve your complaints or queries.
  • Personalization: To suggest relevant offers and games based on your preferences and activity.
  • Security: To detect and prevent fraud and suspicious activity.
  • Improvement: To improve platform performance and enhance the user experience.

Kessbet never sells your data to advertisers or uses it for unrelated marketing purposes.

5. Data Sharing Policy

Kessbet does not share your personal data with third parties, except in a few limited and specific circumstances:

  • Payment Processors: Necessary information may be shared to process transactions with bKash, Nagad, Rocket, or your bank.
  • Identity Verification Agency: Your information may be verified with a licensed agency as part of the KYC process.
  • Legal Obligation: We may be required to share data in response to a lawful order from a regulatory authority or court.
  • Technology Service Providers: Trusted partners who operate our servers and infrastructure may access limited data, but they are bound by strict confidentiality agreements.
Let's keep it clear: Outside of the reasons stated above, Kessbet never shares your data with anyone. Selling your information to ad networks or data brokers is simply not something we do.

6. Cookies & Tracking Technologies

Kessbet uses cookies and similar technologies on its website and app. These store small files in your browser that help improve the functionality of our site.

Types of cookies used on Kessbet:

  • Essential Cookies: For core functions such as maintaining login sessions and security verification. Disabling these will prevent the site from working properly.
  • Performance Cookies: To improve the site by collecting statistics such as how long you spend on each page and where issues occur.
  • Functionality Cookies: To remember your language preference and theme settings.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.

7. Data Security Measures

Kessbet follows the highest industry standards to keep your data secure. Our protection framework operates across multiple layers — so even if one layer is compromised, the others remain in place.

  • All data is transmitted using 128-bit SSL/TLS encryption.
  • Sensitive data stored in our database is secured with AES-256 encryption.
  • Two-factor authentication (2FA) is available to secure account access.
  • Regular security audits and penetration testing are conducted.
  • Suspicious login attempts are automatically detected and will trigger an account lock.
  • Our servers are housed in secure data centers and monitored around the clock, 24/7.
Stay Vigilant: No matter how much protection we put in place, keeping your password strong and private is equally important. Be cautious when betting on public Wi-Fi.

8. Your Rights

Kessbet believes you should have full control over your own data. We therefore provide you with the following rights:

  • Right to Access: You can request to know what information we hold about you.
  • Right to Rectification: If any of your information is incorrect, you may request that it be updated.
  • Right to Erasure: In certain circumstances, you may request that your data be deleted (though some data may be required to be retained for legal reasons).
  • Right to Restrict Processing: You can request that the use of your data be restricted to specific purposes.
  • Right to Object: You can object to marketing communications or certain types of data processing.

To exercise any of these rights, please contact us: support@kessbet.best

We aim to respond to requests within 30 days of receipt.

9. Data Retention Period

Kessbet does not retain your data longer than necessary. However, certain information must be kept for a defined period for legal and regulatory reasons.

  • Active account data: retained for as long as the account remains active.
  • KYC verification documents: minimum 5 years after account closure.
  • Financial transaction records: at least 7 years (as required by anti-money laundering regulations).
  • Customer support conversations: up to 2 years.
  • Betting & gaming history: up to 5 years.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

10. Contact & Complaints

If you have any privacy-related questions, concerns, or complaints, please get in touch with us. We listen carefully and work to resolve issues promptly.

  • Email: support@kessbet.best
  • Live Chat: Log in to the platform and start a live chat (available 24/7).

We will respond to complaints within 7 business days through our privacy team. Complex matters may take longer, but we take every complaint seriously.

How Kessbet Protects Your Privacy

Our goal is to protect your data not just in words, but through every technical measure we take.

Data Minimization

Kessbet only collects information that is genuinely necessary to provide our services. Requesting or storing data beyond what is needed goes against our policy.

End-to-End Encryption

Your data is encrypted at every step — from your device to our servers. No one can intercept it along the way.

No Data Sales

Kessbet never sells your data to advertisers or data brokers. You are our member — not our product.

Access Control

Within Kessbet, only authorized personnel can access specific data. Not all staff have access to all information.

Instant alerts

If a security breach occurs and your information is at risk, we will notify you within the timeframe required by law.

Secure Data Deletion

When data is deleted — whether at the end of its retention period or upon request — methods are used that ensure it cannot be recovered.

FAQs

Questions our members frequently ask.

Beyond football and cricket, Kessbet offers over 50 sports categories — including tennis, badminton, basketball, volleyball, table tennis, and e-sports. To get started, log in to your account and head to the "Sports" section. You'll find a full list of sports in the left-hand panel. Pick your sport, browse live or upcoming matches, and click on your preferred outcome to add it to your bet slip. Enter your stake, confirm, and your bet is placed.

You can update certain details directly by logging into your account and going to "Profile Settings" — such as your email address or home address. However, to change your name or mobile number, you'll need to contact our customer support team directly, as these are tied to KYC verification. Reach us via live chat or at support@kessbet.best — once your identity is confirmed, changes are typically completed within 24 hours.

Your Data Is Safe — Join with Confidence

Your privacy is fully protected at Kessbet. Register today and start gaming on a platform you can trust.

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